I spoke too soon the other day when I complained about the Geek Squad’s new automated phone system. I received an email from Robert Stephens, the company’s founder, earlier today informing me that he had read my blog, and was indeed fixing the problems I had outlined. Robert wants to hew to the gethuman standard v1.0, which I think is quite commendable. Thanks for the follow-up, Robert, it’s great to know you haven’t lost your obsession with perfection 
Getting a little more human every day
December 18th, 2006 · 1 Comment
Tags: Customers and Community
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1 Aaron's UI Design Blog // Dec 18, 2006 at 8:33 am
When clarity is the anti-goal
Helen, my girlfriend, received a new endtable from overstock.com today, but it turned out that the metal frame was physically warped. Needless to say, she was greatly disappointed. Helen spent the next 15 minutes (lit…
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