Getting a little more human every day

I spoke too soon the other day when I complained about the Geek Squad’s new automated phone system. I received an email from Robert Stephens, the company’s founder, earlier today informing me that he had read my blog, and was indeed fixing the problems I had outlined. Robert wants to hew to the gethuman standard v1.0, which I think is quite commendable. Thanks for the follow-up, Robert, it’s great to know you haven’t lost your obsession with perfection

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