My web browser’s home page is set to MSN.com, and I just noticed an interesting-sounding article on the main page, entitled Designing for the Visually Impaired. As I have a fairly keen interest in this topic, I opened the link to discover a beauti...
I spoke too soon the other day when I complained about the Geek Squad’s new automated phone system. I received an email from Robert Stephens, the company’s founder, earlier today informing me that he had read my blog, and was indeed fixing the pro...
Helen, my girlfriend, received a new endtable from overstock.com today. It turned out that the metal frame was physically warped, and she spent 15 minutes trying to track down Overstock’s phone number in order to request an RMA number without succ...
I get a lot of email everyday. And by a lot, I mean that it totals into the thousands of items*. Seriously. Much of this is addressed to various internal mailing lists to which I subscribe, such as an Xbox Discussion alias, or Visual Studio UI dis...
Imagine working for a company that is tolerated, at best, in many social circles. Imagine being a computer science graduate, going to a class reunion, telling people you work for Microsoft, and watching your former classmates slowly back away as i...
